ELEV8 Sports Center
Terms and Conditions
These terms apply to court bookings, open play, tournaments, private events, player accounts, payments, check-ins, reschedules, cancellations, and vouchers made through the ELEV8 booking system.
Last updated: August 8, 2026
1. Booking Accuracy
You are responsible for checking the selected court, date, time, booking type, customer details, and total amount before confirming. ELEV8 may rely on the information submitted during checkout and check-in.
2. Payments and Confirmation
A booking is confirmed only after ELEV8 staff verifies the payment against the official ELEV8 payment account. Receipt uploads, reference numbers, screenshots, or payment claims are treated as payment evidence until reviewed.
If a payment gateway becomes available, the booking system may redirect you to that provider. Until then, manual QR payment and staff verification remain the official process.
3. Holds, Slot Availability, and Expiry
Regular court booking slots may be held temporarily during the payment step. If the required payment proof is not submitted before the timer expires, the hold may expire and the selected slots may become available to others.
4. Cancellations, Reschedules, and Vouchers
All paid bookings are final and non-refundable. Customer cancellations, no-shows, late arrivals, and personal schedule changes are not eligible for cash refunds or vouchers. If ELEV8 cancels because of weather, facility issues, or another approved operational reason, ELEV8 may issue a voucher equal to the amount paid. Vouchers are valid for 180 days, linked to the original customer account, and may be used for another available booking. Reschedule requests are subject to ELEV8 policy, slot availability, and staff approval.
5. Open Play, Events, and Tournaments
Open play, events, clinics, private events, and tournaments may have separate schedules, participant limits, fees, rules, and attendance requirements. Entry is confirmed only after the applicable payment or registration requirement is approved.
6. Check-In and Conduct
Players and guests may be asked to present the booking reference, payment status, or account information during check-in. ELEV8 may refuse or remove participation for unsafe, abusive, fraudulent, or disruptive behavior.
7. Account Responsibility
Registered players are responsible for keeping account credentials secure and contact details accurate. Activities made through a player account may be treated as authorized by that account owner unless reported promptly.
8. System Changes
ELEV8 may update booking rules, prices, schedules, payment methods, amenities, and these terms when needed. The version shown during booking applies to the transaction being confirmed.